- Shipping & Returns
Shipping & Returns
Orders are generally shipped in 1 business day after your order is processed and they normally take an additional 5 - 8 business days for standard U.S. orders to arrive to you. International orders are typically 15 - 20 days delivery, location and shipping method dependent.
NOTE ON INTERNATIONAL (ALL NON-USA) ORDERS - WOOD UNDERWEAR AND ITS AGENTS ARE NOT RESPONSIBLE FOR BROKERAGE, FEES, CUSTOMS, DUTIES AND OTHER TAXES ASSOCIATED WITH INTERNATIONAL SHIPMENTS. PLEASE BE SURE YOU ARE AWARE OF YOUR COUNTRIES RULES AND ASSESSMENTS.
Orders are processed Mon-Fri during normal business hours.
We want you to be happy with your purchase. But you can't have worn it. It's underwear after all. You wouldn't want us to put underwear someone else has worn back on the shelf...would you?! No. However, we'll do our best to make you happy. If for any reason you are not, you may return the items for an exchange or credit within 14 days of purchase date. Refunds will be credited in the same form as the original payment.
Products must be returned in their original condition, including tags and packaging. If products are not returned in the condition in which they were received (that means unworn and in original intact packaging), we reserve the right to refuse the return.
You are responsible for the item(s) until they reach us. Shipping and handling is not refundable.